Mobile Banking

Is Mobile Banking secure?

To ensure the safety and privacy of your account information, we provide some key security features in Mobile Banking:

• Unique Activation Code — We send you a unique activation code to verify your phone number. This code associates your mobile phone with your account. This verification also lets you know your mobile phone number has been successfully registered in our system.
• Authentication — You are authenticated for every interaction with Mobile Banking.
• Encryption — We use 128-bit encryption for all transactions.
• Auditability — We provide full audit capabilities through event logs and event-based reporting.
• No Identifiable Information — We don’t return any personally identifiable information in a text message, such as your full account number, e-mail address or personal address. We never ask for or include your user ID or password in any message we send.

Is my personal or financial information stored on my phone?

No. We don’t save any files with your personal or financial information on your phone. That information stays strictly within online banking.

For some phones, such as a BlackBerry, we have logo and branding files that we copy to your phone. Those files do not contain any personally identifiable information.

Are there fees to use Mobile Banking?

We don’t charge fees to access or use Mobile Banking. You should contact your mobile service carrier for information about fees associated with sending or receiving text messages or accessing the Internet from your mobile phone.

Which accounts can I access in Mobile Banking?

You can access any account you’ve set up in Online Banking. When you register for Mobile Banking, you can choose which accounts you want to access.

What if my phone number changes?

If your mobile phone number changes, go to Online Banking and access the Mobile Banking pages. On the My Phones page, find the old phone number and select the option Change My Phone Number.

What if my phone is lost or stolen?

If your mobile phone is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique username. To prevent unauthorized access to your account, you can deactivate your phone in Mobile Banking. Go to Online Banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Stop Using This Phone for Mobile Banking.

Do I have to agree to the Terms and Conditions to use Mobile Banking?

Yes, you must read and accept our terms and conditions. If you have any questions about the points of our terms and conditions, call 608-325-7766.

Can I register multiple users to the same phone?

For security reasons, only one user can register per phone. However, once you complete the registration process, you can add more phones to your account.

What are the acceptable characters for the username and password in Mobiliti?

For username:

ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789!$@-_\&’:;()|/?=

For password:

ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789`&{}[]\><,.*?!@#$%^()-_+=~:;”